Everyone in favor of a smarter CRM, say “AI”
With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
1000s of happy customers use our solutions
Everything you need to earn customers for life is right here for you
ATTRACT
Have conversations with context. Generate more opportunities.
Attract visitors, convert them into leads, and turn your website into a lead generation machine.
Top features:
- Understand visitor intent. Track page visits and even actions on your site.
- Chat in real-time with website visitors using AI-powered chatbots
- Build custom web forms and automatically capture visitor information
- Tailor email campaigns and generate cost-effective leads for sales
Personalize your communication. Increase customer engagement.
Surface the best leads, communicate across channels of their choice, and personalize messages based on behavior and intent to catch their attention.Top features:
- Get a 360° view of a customer. Capture all customer interactions in one place.
- Freddy AI identifies your best leads - the ones that are most likely to convert
- Set up welcome emails or personalized journeys based on actions
- Communicate across Phone, Email, Whatsapp, Chat
Use AI to cut through the clutter. Drive deals to closure, faster.
Pipeline Management 2.0 is here. Freddy AI analyzes the pipeline and
helps you focus on deals that will drive revenue. Get insights across
the funnel with multi-touch attribution.
Pipeline Management 2.0 is here. Freddy AI analyzes the pipeline and helps you focus on deals that will drive revenue. Get insights across the funnel with multi-touch attribution.
Top features:
- See your deals move, stagewise. Review and act on deals you need to close.
- Freddy AI analyzes every deal and helps you with insights and next best actions
- Create an accurate AI-powered forecast and help the sales team take action
- Collaborate on Slack across departments to close deals faster
- See your deals move, stagewise. Review and act on deals you need to close.
- Freddy AI analyzes every deal and helps you with insights and next best actions
- Create an accurate AI-powered forecast and help the sales team take action
- Collaborate on Slack across departments to close deals faster
NURTURE
Proactively nurture relationships. Help your customers grow.
Develop long-lasting relationships with customers by staying on top
of their needs. Sales and support can work together to help the customer
scale and grow.
Develop long-lasting relationships with customers by staying on top of their needs. Sales and support can work together to help the customer scale and grow.
Top features:
- Categorize customers based on engagement score. Target messages to boost LTV.
- Bring sales and support together through the Freshdesk integration
- Proactively surface insights and actions to help your customers grow
Scale with Freddy AI and the Freshworks Platform
- Categorize customers based on engagement score. Target messages to boost LTV.
- Bring sales and support together through the Freshdesk integration
- Proactively surface insights and actions to help your customers grow
Top Rated CRM software
Gartner Magic Quadrant 2020 - Sales Force Automation
Gartner Magic Quadrant 2020 - CRM Lead Management
G2 CRM Software Leader 2020
GetApp CRM Software Leaders 2019
Need just the Sales or the Marketing Cloud?
Then we've got you covered too.
Sales Cloud
Surface the best leads, manage your pipeline, automate sales activities, and get smart insights that can help close deals, faster.
START SELLINGMarketing Cloud
Create personalized campaigns, attract the best leads, engage with context, and deliver the best customer experience at scale.
START MARKETINGTry the Freshworks CRM
Customer-for-Life Cloud today
Start your 21-day free trial. No credit card required.